Marketplace Terms and Conditions

These Terms and Conditions (“Terms”) regulate the use of Marketplace module offered by The Federal Bank Limited, a Banking Company within the meaning of Companies Act, 2013 and having its Registered Office at Federal Towers, Aluva, 683101, Kerala (hereinafter referred to as “Federal Bank” or “Bank”). For the purposes of these Terms, You expressly acknowledge that the term Federal Bank includes Federal Bank’s officers, directors, representatives and employees. The logo(s)/trademark(s) and other IPR of Hosted App(s) displayed on Marketplace are the properties of the respective Hosted App(s). Through Your usage of Marketplace, You are accessing m-sites, mobile applications, banners, promotions, offers etc., offered by various merchants/service providers (“Hosted App(s)”) in different categories such as education, entertainment, food, grocery, shopping, travel etc. and agree to be bound by these Terms during such usage.

We may amend these Terms at any time by posting an updated version on Federal Bank website and/or FedMobile App. The updated version of these Terms shall take effect immediately upon such posting. It is Your sole responsibility to review these Terms periodically for updates / changes, if any. Your continued use of FedMobile App following the posting of changes shall mean that You accept and agree to the revision(s)/modification(s) made to the Terms.

You acknowledge that there are various Hosted Apps listed on Marketplace and upon clicking on the respective logo/trademark/banner/promotion/offer of a Hosted App, You are supposed to be redirected to the respective Hosted App’s m-site/application, as may have been made available by such Hosted App. Malfunctioning while being redirected under Marketplace or some other technical glitch/issue attributable to the Hosted App may also take place (demonstrating that the landing m-site/application post redirection is not the one as represented by the Hosted App and You agree and acknowledge that Federal Bank is in no way liable for such malfunctioning or for any kind of technical glitch/issue that You may encounter while accessing any of the Hosted Apps. While accessing the Hosted Apps, You agree to be bound by the respective Terms of Use of such Hosted Apps and also consent to Bank sharing Your Personal Information with such Hosted Apps. Post Your consent, Federal Bank may share Your details with the Hosted App. Once You consent to this, You would be registered as a customer/user of the respective Hosted App and accordingly shall be governed by the respective Hosted App’s applicable terms of use and privacy policy. Federal Bank hereby disclaims all liability with respect to any such data (and the usage thereof) that is shared with Hosted Apps, post Your consent.

When You opt to use Hosted Apps, You acknowledge that Your use of the Hosted Apps as well Your purchase of product(s)/service(s) on the Hosted Apps shall be governed by the respective Hosted App’s applicable terms, and usage of data collected by the Hosted Apps shall be governed by their respective privacy policies. You are strongly advised to carefully read the terms of use, privacy policy and/or any other internal policies of the Hosted Apps as may be made applicable to You. Federal Bank hereby disclaims all liability with respect to any data (and its usage thereof) that is collected by the respective Hosted App during Your usage of the same.

You acknowledge that Federal Bank is providing You access to Marketplace for Your convenience only and that Federal Bank shall have no role in terms of fulfilment of product(s) and/or availing of service(s) from the Hosted Apps. Federal Bank shall bear no responsibility or liability whatsoever in respect of any matter arising from or in connection with products and/or services provided by Hosted App. Federal Bank may merely facilitate payment(s) for the product(s)/service(s) purchased/availed from the Hosted Apps in some instances. Accordingly, Federal bank’s sole responsibility in such cases is limited to processing Your payments and settling to the respective Hosted Apps.

With respect to purchase/availing of product(s)/service(s) by You on Hosted Apps, You acknowledge that the respective Hosted App shall be Your sole point of contact and shall be responsible for providing related invoice(s), warranty card, usage instructions, post-sale support etc. Federal Bank shall not be responsible for the same, in any case whatsoever. Any dispute/complaint/grievance/issue with respect to the product(s)/service(s) of the Hosted Apps (including delivery/non-fulfilment/defective goods/deficiency of services/post-sale support etc.) shall be dealt between You and the respective Hosted App and Federal Bank shall not be made a party to the same. In such cases, You hereby agree to release Federal Bank (including its affiliates and officers, directors, agents, and employees thereof) from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes/complaints/grievances/issues.

You agree to not use the Marketplace including the Hosted Apps for any illicit or illegal purposes (including accessing age-based restricted content unless 18 years above of age) or to conduct any fraudulent transaction or act in such a manner which could be seen as violation of the applicable law and/or the policies, rules, terms of use of FedMobile App and/or of the Hosted Apps. While purchasing product(s) or availing service(s) from Hosted Apps, You shall be responsible to ensure that such product(s)/service(s) are not in violation of the applicable laws in jurisdiction in which they are being purchased/delivered/availed, as the case may be. You shall not also make any transaction through Marketplace which is barred under any applicable laws and shall hold Federal Bank harmless in the event of any claims against Federal Bank in such regard.

Your usage of Marketplace shall not be construed as a right to access Marketplace, at all times. Federal Bank, at its sole discretion, may suspend/discontinue, either temporarily or permanently, Your access to Marketplace, at any time without notice. Further, in case of any suspicious/fraudulent transactions, Your transactions may be evaluated and investigated into by Federal Bank and/or the Hosted Apps and upon intimation, You shall be required to provide written clarification along submission of requested documents as may be relevant to the transaction(s) in question.

You acknowledge that the Hosted Apps belong to/are offered/extended by third party(ies). Accordingly, You agree to exercise abundant caution and reasonable due diligence before (a) using the Hosted Apps or (b) purchasing/availing any product(s)/service(s) from/via the Hosted Apps.

You acknowledge that the policies related to refund and return will be provided by the Hosted Apps. You are strongly advised to read the same before purchasing/availing any product(s)/service(s). Federal Bank shall not be liable for any refund related complaints/claims and You shall only approach the respective Hosted App for resolving/redressing the same.

You acknowledge that any promotion/offer provided on Marketplace with respect to the Hosted Apps shall be governed by the applicable terms and conditions. You agree to read such applicable terms and conditions before availing any such promotion/offer.

To the fullest extent permissible under applicable law, Federal Bank disclaims all warranties or guarantees, whether statutory, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement of proprietary rights. It is Your responsibility to evaluate the accuracy, completeness and usefulness of all information provided through Marketplace, including the Hosted Apps. You agree that Your use, access or otherwise obtain information through FedMobile App and more particularly, Marketplace, shall be at Your own discretion and risk and that You will be solely responsible for any damage to Your property (including Your computer system and mobile device or any other equipment) or loss of data that results from the download or use of such information. Federal Bank does not authorize anyone to make any warranty on its behalf and You should not rely on any such statement.

Federal Bank does not warrant that Marketplace will be uninterrupted, error-free or shall be without viruses or other harmful components. All data that is made available on Marketplace is on an “as is”, “as available” and “with all faults” basis and without warranties or representations of any kind, either express or implied.

You agree to indemnify and hold Federal Bank, its affiliates, employees, directors, officers, agents and representatives, harmless, from any and all losses, damages, actions, claims and liabilities (including legal costs) which may arise, directly or indirectly, from breach of these Terms and/or usage of, interaction with or purchase/availing of product(s)/service(s) from/via the Hosted Apps, in any manner whatsoever.

In no event will Federal Bank be liable for any indirect, consequential, incidental, special or punitive damages, including without limitation damages for loss of profits or revenues, business interruption, loss of business opportunities, loss of data or loss of other economic interests, whether in contract, negligence, tort or otherwise, arising from the use of or inability to use the information provided, however caused and whether arising in contract, tort, negligence, warranty or otherwise.

These Terms shall be governed by the laws of India, without respect to its conflict of laws principles. Any claim or dispute between You and Federal Bank that arises in whole or in part from in relation to these Terms shall be decided exclusively by a court of competent jurisdiction located in Kochi, Kerala.

The FedMobile- Terms and Conditions shall be deemed to be incorporated into these Terms by reference.