FASTag – Terms and Conditions
These Terms and Conditions apply to and regulate the provision of FASTag facility provided by The Federal Bank Limited (“Federal Bank” or “Bank”). These terms and conditions (the “Terms and Conditions”) shall be in addition to and not in derogation to any other terms as stipulated by the Bank from time to time.
In these Terms and Conditions, unless there is anything repugnant to the subject or context thereof, the following words / expressions shall have the meaning as stated herein under:
“Affiliate” means and includes any company which is the holding or subsidiary company of the Bank, or a person under the control of or under common control with the Bank, or any person in more than 26% of the voting securities of which the Bank has a direct or beneficial interest or control. For the purpose of this clause, “control” together with grammatical variations when used with respect to any person, means the power to direct the management and policies of such person, directly or indirectly, whether through the ownership of the vote carrying securities, by contract or otherwise howsoever; and “person” means a company, corporation, a partnership, trust or any other entity or organization or other body whatsoever.
“Application” or the ”Tag Application” shall refer to the application made by a customer to Federal Bank for the issuance of a Tag. The Application shall be in the form of a written or online application made in the manner and format prescribed by the Bank and shall form an integral part of these Terms and Conditions.
“Concessionaire” refers to the person/entity that has been granted the right to construct, maintain, and toll the Highway by the National Highways Authority of India.
“National Highway” shall mean all the National Highways where Electronic Toll Collection program is active.
Disclaimer: Bank reserves the right to modify, alter, add or delete Toll Plazas from the list
“Tag” refers to the prepaid FASTag issued by the Bank.
“FedMobile” shall mean an application of mobile banking facility provided by the Bank, which enables the customers to access specified banking services including information relating to their Account(s), transaction details and such other services as may be made available by the Bank from time to time.
“FedMobile App” shall mean Mobile application available in Android and iOS for doing mobile banking transactions hereinafter referred to as Mobile App.
“Tag Account” shall mean the account opened in the name of the Tag Member and maintained by Federal Bank for the purpose of usage of the Tag as per the Terms and Conditions contained herein.
“Tag Member/s” shall mean the individual or corporates who makes an Application for the issuance of, and to whom the Tag has been issued by the Bank subject to such terms and conditions as may be specified by the Bank, and who is authorized to hold and use the Tag.
“Tag Website” refers to www.federalbank.co.in, which is owned, operated and maintained by the Bank.
“Toll Plaza” shall mean such establishments maintained by the Concessionaire, wherever located, whereby users are required to pay the toll amount applicable on a vehicle for usage of the Highway.
“Transaction” shall mean any Tag transaction/s carried out by the Tag Member/s as permitted by these Terms and Conditions, including but not limited to, loading or reloading of funds to a Tag; Tag balance enquiries and/or such other uses as the Bank may permit in writing from time to time.
“Statement/s” shall mean the communication provided to the Tag Member/s on the e-mail id provided by the Tag Member/s to Federal Bank on a quarterly basis stating inter alia the Transactions undertaken and balance available in the Tag Account.
“Customer Care“ refers to the telephonic customer service facility provided by the Bank throughout the day to Tag Member/s for any Tag related queries.
- All references to singular include plural and vice versa and the word “includes” should be construed as “without limitation”.
- Words importing any gender include the other gender.
- Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.
- All headings, bold typing and italics (if any) have been inserted for convenience of reference only and do not define limit or affect the meaning or interpretation of these Terms and Conditions.
- The rules of interpretation as set out in the General Clauses Act shall, unless it be repugnant to the subject or context thereof, apply to these Terms and Conditions as if incorporated herein.
Applicability of Terms
The Tag Member shall be deemed to have unconditionally agreed to and accepted these Terms and Conditions by submitting the Application for the Tag or by performing a Transaction or by accepting the Tag, in the form and manner prescribed by the Bank from time to time.
Issuance of Tags
Applying for new tag:
The customer can submit application for the Tag either in writing or through online using FedMobile /website of the Bank. Federal Bank may issue the Tag to a customer on his /her request and pursuant to the customer submitting an application and required documents (in person or through online as the case may be) and agreeing to the applicable terms and conditions in the form and manner prescribed by the Bank in this regard. The Bank is entitled to keep/maintain record of these Applications and other Transactions and copy of the documents submitted by the customer in such manner as may be deemed suitable by the Bank. The bank will peruse/verify the application and documents submitted by the customer and approve/ reject the application. On successful approval of the application, the tag will be issued to the customer if the application is submitted by the customer in person. The tag will be dispatched through bank’s shipment partner to the address provided by the tag member while applying for the Tag, in case the application is submitted through online. The shipment might take 7-10 days to reach the tag holder. In case the shipment takes longer time, the tag holder may contact the bank. The Bank is entitled to share/disclose all or any of the documents submitted by the customer with RBI or other regulators, statutory/judicial authorities as and when demanded for without obtaining any prior consent from the customer for such disclosure.
When application is submitted using FedMobile, the Tag so dispatched to the address of the customer will be in inactive status until manually activated by the Tag Member using FedMobile.
The Tag issued by the Bank to the Tag Member shall be mandatorily affixed on the vehicle of the Tag Member with the license plate number specified by the Tag Member in the Application & RC document submitted while submitting the application. The Tag is not transferable and may only be used with respect to the vehicle on which the Tag has been affixed. Bank/ NPCI reserves rights to blacklist/ block/ terminate the tag if found to be misused and/or affixed in a vehicle to which the tag was not issued.
At the time of submitting the Application for issuance of the Tag, the Tag Member shall be required to pay tag fees+ security deposit as detailed under Annexure to this document as may be applicable from time to time. The maximum amount that can be loaded on the Tag is Rs. 100,000/- (Rupees One Lakh only) or such other limit as may be specified by the Bank subject to internal and applicable regulatory and statutory guidelines. Tag can be reloaded to post activation subject to a maximum Tag balance of Rs. One Lakh (100,000). The Tag can neither be reloaded (subsequent cash loads) nor such initial loaded funds be accessed by the Tag Member until the Tag is activated. The tag holder shall be able to use the Tag only to the extent of the amount available on the Tag Account at any given point of time. If the tag holder has multiple tags, cumulative balance available under all tags together will be considered to validate the above-mentioned limit restriction.
The Tag shall be activated subject to approval of the application by the Bank and a minimum amount as mentioned in the annexure to this document being loaded on the Tag by the Tag Member. The funds shall be loaded on the tag after deduction of the applicable charges/fees etc. payable by the Tag Member to the Bank for availing the Tag. The tag holder shall be bound to comply with these Terms and Conditions and all the policies stipulated by the Bank from time to time in relation to the Tag. Acceptance of application submitted by the customer shall not assure issuance of tag by the Bank. Issuance of tag is subject to review & approval of application submitted by the Customer. The Bank may, at its sole discretion, refuse to accept the Application or to issue the Tag to the Tag Member without assigning any reason.
Features of Tag
The Tag may be used for the purpose of making applicable toll payments (as may be required by the relevant authorities) at participating Toll Plazas on the Highway through the Electronic Toll Collection lane provided at such Toll Plazas. The list of participating Toll Plazas will be updated on https://www.federalbank.co.in/netc. No interest shall be payable by the Bank on the amount available/loaded on the Tag.
Tag Member will be able to manage (activate, reload & re-issue) his/ her tag using FedMobile subject to the terms and conditions contained in the Terms & Conditions. The Tag Member may load and reload the Tag at FASTag enrolment centres subject to verification of their identity and any other mandatory requirements as prescribed by the Bank from time to time and/or using the payment gateway available to the Tag Members after they log in to Tag Website using the User ID and password provided to them or the member can reload the Tag using FedMobile. A User ID and password will be provided to the Tag Member to allow the him/her to reload the Tag by visiting https://www.federalbank.co.in/netc. The Tag Member is recommended not to disclose this User ID and password to anyone else. A tag member will be able to reload a tag not belonging to his/her using FedMobile, however the Tag to be reloaded is issued by Federal Bank. Such reloads will also be subject to limits & other terms stated in this Terms & Conditions. Non-Tag Member may also reload funds onto Tags at Kiosks subject to verification of their identity and any other mandatory requirements as prescribed by the Bank from time to time. Limitations regarding minimum amount, maximum amount, annual load limit and frequency of loading and reloading shall be applicable as prescribed by the Bank from time to time. The cash loading / reloading facility is subject to the relevant applicable fee(s) issued by bank from time to time. Funds loaded on a Tag after activation by the Bank are immediately available for the Tag Member to use.
In case of the Fastag bought by submitting an application through FedMobile is lost or unreadable on account of tag data corruption, physical damage to tag etc., the customer can apply through FedMobile for reissuing the Fastag. The Bank will, at its discretion and subject to its internal regulations reissue the Fastag after deactivating/blocking the previous Fastag issued to the customer. However, the facility for reissuing the Tag will be provided by the Bank to a customer only once.
Lost or Stolen Tags
If the Tag is lost or stolen, the Tag Member must file a report with the local police and should be able to produce a copy of the police report upon request by the Bank. The Tag Member must immediately report the loss/ theft over the telephone to the Customer Care and /or lodge a complaint with a Kiosk. Customer Care shall, upon adequate verification, hotlist/cancel/suspend the Tag and terminate all facilities in relation thereto during working hours on a working day following the receipt of such intimation and on the request of the Tag Member and shall not be liable for any inconvenience caused to the Tag Member in this regard. The Tag Member shall take cognizance of the fact that once a Tag is reported lost, or stolen and is subsequently found, the same shall be promptly cut in half and adequate care taken to prevent its misuse. The Tag Member is responsible for the security of the Tag and shall take all steps towards ensuring the safe keeping thereof. The Tag Member will be liable for all charges incurred on the Tag until the Tag is reported lost /stolen. Further, in the event the Bank determines that the aforementioned steps are not complied with, financial liability on the lost or stolen Tag would rest with the Tag Member. In case of any dispute relating to the time of reporting and/ or Transaction/s made on the Tag or any other matter in relation to the said Tag, Bank shall reserve the right to ascertain the time and/ or the authenticity of the disputed Transaction. In the event Transaction/s on the Tag occur after the Tag Member claims to have destroyed the Tag, the Tag Member shall be entirely liable for any such charges incurred on the Tag and shall under no circumstances hold the Bank responsible for the same.
Surrender/Replacement of Tags
The Tag issued to the Tag Member shall remain the property of the Bank and shall be surrendered to Bank, on request. The Tag Member shall be responsible for returning the Tags to the Bank for cancellation in the event the services are no longer required by the Tag Member or if the services are withdrawn by the Bank for any reason whatsoever.
In case of loss of the Tag, the Tag may be blocked by the Tag Member by calling up the Customer Care at 1800- 266- 9520 (Toll Free) & furnishing the required information for blocking the Card and as more specifically provided for under clause titled as “Lost or Stolen Cards”.
Once a Tag is reported as lost or stolen, the Tag cannot be used again even if found subsequently. The Tag Member declares that if a Tag is reported as lost or stolen or is damaged or stolen, if found subsequently, it shall be the responsibility of the Tag Member to return such Tag to the Bank forthwith. Similarly, in case a Tag is damaged, it shall be the responsibility of the Tag Member to return the damaged Tag to the Bank to enable closure of the Tag account.
In the event of death of the Tag Member, the Bank shall cancel the Tag upon being informed of the same. The legal heirs of the Tag Member can recover the balance amount available on the Tag as per the Bank’s policy / process.
Expiration and Termination
The Tag is valid up to a period of five years from the date of issuance of the Tag. The Bank may, at any time, with or without notice, at its absolute discretion, terminate/cancel the Tag.
In case the Tag Account remains unused for a period of 6 months with a negative balance amount, the Tag Account will be closed with prior intimation to the Tag Member and the corresponding Tag shall not be accepted at any Toll Plazas for the purpose of payment of toll.
On termination of the Tag, the total of all charges then outstanding, whether or not already reflected in the Statement and, the amount of any Charges incurred after termination, shall become forthwith due and payable by the Tag Member as though they had been so reflected, and interest will accrue thereon as may be applicable as per the Bank policy/process, from time to time.
The Tag Member shall continue to be fully liable to Bank for all charges incurred on the Tag prior to termination.
Notice of termination or request to surrender of the Tag shall be deemed given when a notice posted to the mailing address/ email ID of the Tag Member, as per the records of the Bank, is received by the Tag Member through ordinary post / email. The Tag Member agrees to surrender the Tag to the Bank, or its representative, upon being requested to do so. The Tag Member may not use the Tag after notice of termination has been received by him/her.
The said Tag is valid only in India and only with respect to payments required to be made in Indian Rupee (INR). The Tag Member shall at all times ensure that the Tag is kept at a safe place and shall under no circumstances whatsoever allow the Tag to be used by any other individual. The Tag Member shall be responsible for all facilities granted by the Bank and for all related charges and shall act in good faith in relation to all dealings with the Tag and the Bank. The Bank accepts no responsibility for any surcharge levied by any Concessionaire and debited to the balance available on the Tag, with the Transaction amount. Any Transaction undertaken at a Participating Toll Plaza shall be conclusive proof that the charge recorded on such requisition was properly incurred for the amount and by the Tag Member using the Tag except where Tag has been lost, stolen or fraudulently misused, the burden of proof for which shall be on the Tag Member.
The Tag Member is responsible for all Transactions initiated by use of the Tag, except as otherwise set forth herein. Each time the Tag Member uses the Tag at a participating Toll Plaza, he authorizes the Bank to reduce the funds available in the Tag Account by the amount of the Transaction. The Tag Member is not allowed to exceed the available amount in the Tag Account through an individual Transaction or a series of Transactions. Nevertheless, if a Transaction exceeds the balance of the funds available in the Tag Account, the Tag Member shall remain fully liable to the Bank for the amount of the Transaction. The Bank reserves the right to bill the Tag Member for any negative balance. The Tag Member agrees to pay the Bank promptly for the negative balance. The Bank also reserves the right to cancel/terminate the Tag should the Tag Member create one or more negative balances with the Tag. The Bank reserves unto itself the absolute discretion to decline to honor the Transaction requests on the Tag, without assigning any reason thereof. The Tag Member holder agrees that he/she will not use the FASTag for payment of any illegal/ unlawful purchase/purposes.
The Tag Member may at any point of time, request for closure of the Tag Account by visiting any tag enrolment centre/ Federal Bank branch and submitting such documentation as may be required by the Bank policy/process in this regard. The Tag Member shall also be required to return the Tag to authorized Bank personnel. Thereafter, the balance amount (if any) remaining in the related Tag Account would be returned to the Tag Member in his bank account only within 15 days from the date of the request for closure having been placed.
Statements and Records
The Tag Member may enquire about the balance on his Tag by using FedMobile, web portal or calling the Customer Care. The Tag Member will also receive a short messaging system (SMS) message on the mobile number registered by the Tag Member with the Bank, after each Transaction, informing him of the Transaction value. The Tag Member shall inform the Bank in writing within 15 days, if any irregularities or discrepancies exist in the Transactions/ particulars of the Tag Account. If the Bank does not receive any information to the contrary within 15 days, it shall assume that the Transactions are correct. All records maintained by the Bank, in electronic or documentary form of the instructions of the Tag Member and such other details (including, but not limited to payments made or received) pursuant to these Terms and Conditions, shall as against the Tag Member, be deemed to be conclusive evidence of such instructions and such other details.
The Bank shall not be required to provide copies of the Transaction slips to the Tag Member with respect to Transactions and the Tag member will only receive transactional alerts through short messaging system (SMS) message on the mobile number registered by the Tag Member with the Bank.
Exclusion from Liability
In consideration of the Bank providing the Tag Member with the facility of the Tag, the Tag Member hereby agrees to indemnify and keep the Bank indemnified from and against all actions, claims, demands, proceedings, losses, damages, personal injury, costs, charges and expenses whatsoever which the Bank may at any time incur, sustain, suffer or be put to as a consequence of or by reason of or arising out of providing the Tag Member the said facility of the Tag or by reason of the Bank’s acting in good faith and taking or refusing to take or omitting to take action on the Tag Member’s instructions, and in particular arising directly or indirectly out of the negligence, mistake or misconduct of the Tag Member; breach or noncompliance of the rules/ Terms and Conditions relating to the Tag and/or fraud or dishonesty relating to any Transaction by the Tag Member. The Tag Member shall also indemnify the Bank fully against any loss on account of misplacement/ loss of the Tag. Without prejudice to the foregoing, the Bank shall be under no liability whatsoever to the Tag Member in respect of any loss or damage arising directly or indirectly out of:
- Any defect in quality of goods or services supplied by any third party.
- The refusal of any person to honor or to accept the Tag.
- The malfunction of any computer system.
- Handing over of the Tag by the Tag Member to anybody other than the designated employees of Federal Bank at Federal Bank’s premises or Kiosk.
- Any delay in supplying the Fastag by shipment partner and/or damage to the Fastag supplied by shipment partner.
- Compromising with the user id or password of the customer
- Loss in transit of Fastag and/or non-receipt of Fastag dispatched by the Bank through shipment partner.
- Tag becomes unreadable due to improper affixation, tag data corruption, physical damage to tag and/or for any other reason whatsoever.
- The exercise by Federal Bank of its right to demand and procure the surrender of the Tag prior to the expiry date, whether such demand and surrender is made and/or procured by Federal Bank or by any authorized person or computer terminal.
- The exercise by Federal Bank of its right to terminate/cancel the Tag.
- Any injury to the credit, character and reputation of the Tag Member alleged to have been caused by the re-possession of the Tag and/or any request for its return or the refusal of any Toll Plaza to honor or accept the Tag.
- Any misstatement, misrepresentation, error or omission in any details disclosed by Federal Bank except as otherwise required by law, if Federal Bank receives any process, summons, order, injunction, execution distrait, levy lien, information or notice which the Bank in good faith believes/ calls into question the Tag Member’s ability, or the ability of someone purporting to be authorized by the Tag Member, to transact on the Tag, Federal Bank may, at its option and without liability to the Tag Member or such other person, decline to allow the Tag Member to obtain any portion of his funds, or may pay such funds over to an appropriate authority and take any other steps required by applicable law. Federal Bank reserves the right to deduct from the balance available on the Tag a service charge and any expenses it incurs, including without limitation legal fees, due to legal action involving the Tag Member’s Tag.
- Any statement made by any unauthorized person requesting the return of the Tag or any act performed by any person in conjunction.
- In the event a demand or claim for settlement of outstanding dues from the Tag Member is made, either by Federal Bank or any person acting on behalf of Federal Bank, Tag Member agrees and acknowledges that such demand or claim shall not amount to be an act of defamation or an act prejudicial to or reflecting upon the character of the Tag Member, in any manner.
- The tag is not transferable and is unique to the vehicle similar to the vehicle license plate and would be affixed mandatorily at the time of issuance on the vehicle and will have a balance which the customer has paid for his tag to be loaded with. The tag issued to the customer is valid for use only in India and for the payment of toll charges in Indian currency only and further will be accepted only on the Toll plazas participating in the program. The participating toll plaza list will be updated in the tag portal from time to time.
- The tag is the property of Federal Bank. It shall be subject to the Terms and Conditions mentioned herein and any additional conditions stipulated by the Bank, from time to time. The Tag Member shall affix the Tag immediately on the vehicle on issuance of Tag and ensure that the signature on all payment receipts signed by the Tag Member are similar to the signature provided by the Tag Member on the Tag Application Form submitted to Federal Bank. In case the Tag Member desires to alter his/her signature, the Tag Member shall intimate Federal Bank about the same and execute necessary documents as prescribed by Federal Bank and/or under law, in this regard.
Breach and Termination/Withdrawal
The Tag Member will be liable to pay Federal Bank, upon demand, all amounts outstanding from the Tag Member to the Bank.
The holding and use of the Tag will incur fees which will be debited to the balance available in the Tag Account. The details of the charges are attached herewith as Annexure I. The said fees are not refundable.
Any government charges, duty or debits, or tax payable as a result of the use of the Tag shall be the Tag Member ‘s responsibility and if imposed upon Federal Bank (either directly or indirectly), Federal Bank shall debit such charges, duty or tax against the balance available on the Tag. There will be separate service charges levied for such facilities as may be announced by the Bank from time to time and deducted from the balance available on the Tag. In the situation that the balance available on the Tag is not sufficient to deduct such fees, the Bank reserves the right to deny any further Transactions. The Tag Member also authorizes Federal Bank to deduct from the balance available on his Tag and indemnifies Federal Bank against any expenses it may incur in collecting money owed to it by the Tag Member in connection with the Tag (including without limitation reasonable legal fees). Federal Bank may levy service and other charges for use of the Tag, which will be notified to the Tag Member from time to time by updating these Terms and Conditions. The Tag Member authorizes Federal Bank to recover all charges related to the Tag as determined by Federal Bank from time to time by debiting the balance available on the Tag. Details of the applicable fees and charges as stipulated by Federal Bank shall be displayed on the website.
In case of any complaint or query pertaining to any Transaction/s, the Tag Member may contact Federal Bank Customer Care at 1800-266-9520(Toll Free). In case the Tag Member has any dispute in respect of any Transaction, the Tag Member shall advise details to Federal Bank within 7 days of the Transaction date failing which it will be construed that all charges are acceptable to the Tag Member and in order.
In order to enable the Bank to investigate and respond to the complaint/query, the Tag Member shall be required to provide the Bank with such information as may be required by the Bank. Federal Bank shall not ask customers for any confidential information and therefore Tag Member/s shall not share with the Bank any information of a confidential nature including but not limited to passwords, user id’s, etc.
For full details regarding Bank’s complaints procedure, please refer to the Tag Website. The Customer Care numbers shall be as updated on the Tag Website from time to time.
Federal Bank shall make bonafide and reasonable efforts to resolve an aggrieved Tag Member’s disagreement with the Transaction/s within 7 days receipt of the notice of disagreement. If after such effort, Federal Bank determines that the Transaction/s indicated is correct then it shall communicate the same to the Tag Member along with details including a copy of the sales slip or payment requisition.
Charges mentioned below are subject to change. Please visit <a href=”https://www.federalbank.co.in/netc” target=”_blank”>https://www.federalbank.co.in/netc</a> for charges for all vehicle types. Here below provided are the charges for Car/ SUV/ MINI LCV vehicle type.
|Vehicle Class||Vehicle Type||On Boarding Fee||Security Deposit||Threshold Value|
|VC4||Car or SUV or MINI LCV||100||200||200|
- The above-mentioned Security deposit rates and threshold be refunded to the customer at the time of FASTag account closure.
- Applicable taxes will be levied on all type of top ups and transactions.
- Threshold value is the minimum recharge amount to be done at the time of RFID tag activation and will have to be maintained to carry out debit sale transaction at toll plazas.
- Toll amount will be deducted as per the applicable amount, depending on the vehicle class and the plaza used. Charges mentioned above are subject to change without any prior notice to Tag Member. Prevalent charges may be referred to on https://www.federalbank.co.in/netc.
- Tag deposit amount would be applicable as per the vehicle class and will be refunded to the customer at the time of closure of RFID Tag account.
- Service Tax will be levied on all the prescribed fees and charges at the applicable rates.
- Convenience fee may be applicable for online recharge.