UPI-Terms and Condition

These terms and conditions (“Terms”) apply to and regulate the provision of UPI fund transfer and fund collection facility provided by Federal Bank. Federal Bank shall endeavour to provide to the Customer, UPI Facility in accordance with the UPI guidelines, circulars and/or regulations issued by the Reserve Bank of India (“RBI”) and/or National Payments Corporation of India (“NPCI”) from time to time (“Guidelines”) subject to the terms and conditions herein specified.


  • In this document the following words and phrases have the meanings set opposite them unless the context indicates otherwise:

“Account(s)” refers to the resident Indian & NRI savings account(s) held and maintained with Federal Bank or resident savings and/or current account held with any bank in India, to be used for operations through the UPI Facility.

“Customer” means the applicant/remitter availing of the UPI Facility through his Account(s).

“Federal Bank” means The Federal Bank Limited, a company within the meaning of the Companies Act, 2013 and having its registered office at Federal Towers, Bank Junction, Aluva, PIN 683 101 (which expression shall, unless it be repugnant to the subject or context thereof, include its successors and assigns).

“Merchant/s” shall mean and include online, mobile-app based and offline merchants who provide goods and services in exchange for payment through UPI.

“NPCI UPI System” means the switch and related equipment and software owned by NPCI to provide the UPI based fund transfer and funds collection facility including the National Financial Switch;

“Payment Order” means an unconditional instruction issued by the Customer in writing or transmitted electronically to Federal Bank either through Federal Bank’s internet banking facility or short message service (SMS) or unstructured supplementary service data (USSD) by Federal Bank or FedMobile application of Federal Bank or BHIM Lotza UPI PAY application of Federal Bank or through such other means as provided by Federal Bank, to effect a fund transfer for a certain sum of money expressed in Indian rupees, to the designated account of a designated beneficiary by debiting Account(s) of the Customer.

“PSP (Payment Service Provider)” refers to banks which are allowed to acquire Customers and provide payment (credit/debit) services to Customers.

“UPI” refers to the Unified Payments Interface Service offered by NPCI in collaboration with its member banks.

“UPI Facility” means the Unified Payments Interface Service based electronic fund transfer and fund collection facility provided by Federal Bank to its Customers through the NPCI UPI System as per the Guidelines.

“UPI International” means the process introduced by NPCI for initiating UPI transactions (P2M Transactions) at international locations to merchants enrolled to UPI ecosystem by NPCI.

As a PSP, Federal Bank will provide a mobile application to the customers which will use the NPCI UPI libraries facilitating payments. The PSP mobile application can be used by Federal Bank’s customers or other bank’s customers to carry out transactions in their bank account after a one-time registration process.

  • Words or expressions used in this document, but not specifically defined herein shall have the respective meanings assigned to them by NPCI.

Applicability of Terms

Each Customer desirous of availing the UPI Facility, shall by way of a one-time registration, in such form, manner and substance as Federal Bank may prescribe, apply for UPI Facility and Federal Bank shall be entitled, at its sole discretion, to accept or reject such applications. The Customer may apply for UPI Facility by downloading FedMobile.
Registration for UPI shall be permitted for Resident Indian Customers & for NRI Customers, subject to the terms herein, which may be amended from time to time in line with the guidelines/regulations prescribed by NPCI from time to time.

On FedMobile, Customer will have an option to do transaction via UPI with the default virtual payment address(VPA) of mobilenumber@federal. Additional VPA’s can be created from inside the application based on the suggested VPAs
A.Federal Bank Accounts can be linked to the VPAs inside the application.`
B.Customer can link other bank accounts through a one-time registration process defined and standardized by NPCI and then start transacting in the said accounts.

By applying for and accessing the UPI Facility, the Customer accepts these Terms, which shall govern the provision of the UPI Facility by Federal Bank. These Terms shall be in addition to and not in derogation of the Guidelines issued from time to time.
The Customer hereby acknowledges that the Customer has read and understood the Guidelines and agrees that the rights and obligations provided therein and in these Terms in so far as it relates to the Customer shall be binding on the Customer with regard to every Payment Order issued by him/it for execution in the NPCI UPI System. The Customer understands and agrees that nothing in terms of availing the UPI Facility shall be construed as creating any contractual or other rights against NPCI or any participant in the NPCI UPI System other than Federal Bank. Notwithstanding anything contained herein, all terms and conditions stipulated by Federal Bank in connection with the Accounts shall continue to apply.

Applicability of these terms to NRI Customer
Customer having Non-Resident Status may, subject to the following terms, avail the UPI Facility:

  • NRI Customers having an Indian mobile numbered registered with the UPI Facility shall be able to transact and use the UPI Facility irrespective of any country they reside in.
  • NRI Customer who does not have an Indian mobile number registered with the UPI Facility, shall access and register with the UPI Facility, provided that the mobile number being registered by them for the UPI Facility begins with the following country codes:

List of countries in OC 116 & Country Codes
Singapore (+65)
Canada (+1)
Oman (+968)
Austraila (+61)
UK (+44)
Saudi Arabia (+966)
UAE (+971)
United States (+1)

All transactions made by NRI Customers, who are eligible to use the UPI Facility as per the above terms, shall be authenticated via MPIN & transactions will be processed by the Bank via pre-approved route. The NRI Customer can send/request payment only to/from those contacts that are registered on this UPI Facility.

Scope of the UPI Facility

UPI Facility offers an instant, 24X7, interbank electronic fund transfer or fund collection service to the customers of UPI member banks. The Customers can put in request for fund transfers or funds collection or respond to funds collection from FedMobile or BHIM Lotza UPI Pay PSP mobile banking channels in a secure manner for any of their linked bank Accounts. As a PSP, Federal Bank will provide a mobile application to the customers which will use the NPCI UPI libraries facilitating payments. The PSP mobile application can be used by Customer(s) to transact on Account(s) after a one-time registration process.

  • The availability of UPI services within the app will be subject to the instructions & guidelines by National Payments Corporation of India (NPCI).
  • Federal Bank accounts available for transactions through UPI inside FedMobile will have only those schemes of accounts permitted for mobile banking registration.
  • Other Bank accounts available for transactions through UPI inside FedMobile will be based on the issuing bank subject to availability of the accounts through NPCI Common Library.
  • All UPI transactions within the application will take place by using the default VPA of the app user. Default VPA will be allotted to the user as mobilenumber@federal at the time of UPI registration. The default VPA cannot be changed/modified.
  • Federal Bank also offers the facility to send /request money from a mobile number to another mobile number in UPI. This facility will work only if both the mobile numbers are registered for UPI inside FedMobile. Effective transfer of funds take place between the default UPI ID’s of the sender & recipient mobile numbers.
  • In case of UPI Mandates issued using federal bank accounts, bank will mark lien on the funds blocked for mandate.
  • Resolution of UPI complaints raised for other bank transactions will be subject to resolution from the respective bank, subject to NPCI guidelines.
  • For the purpose of using UPI International, Customers have to manually enable the desired bank account/s in the UPI Facility.
  • The feature for International UPI can be enabled by the Customer for a maximum period of 90 days. The same will be disabled on the expiry of the validity period set by customer or on expiry of 90 days or on a specific request from the customer. This period may be revised by the Bank from time to time in line with the relevant directions from NPCI in this regard.
  • At the time of making the payment using UPI International, UPI inter currency conversion is done based on the NPCI APIs & the equivalent INR amount shall be debited from the customer account & credited to NPCI. NPCI further makes the settlement with the merchant.
  • All transactions made through UPI International shall be deemed as transactions being made under the Liberalised Remittance Scheme (“LRS”) of RBI and all guidelines therein shall be applicable to such transactions. TCS shall be chargeable for such transactions at applicable rates as per the relevant provisions of the Income Tax Act/Rules in this regard.

Rights and Obligations of the Customer

  • The Customer shall be entitled, subject to other terms and conditions of the service, to issue Payment Orders for execution by Federal Bank.
  • The Payment Order shall be issued by the Customer, in the form as prescribed by Federal Bank, which is complete in all particulars. The Customer shall be responsible for the accuracy of the particulars given in the Payment Order for UPI Facility and shall be liable to compensate Federal Bank for any loss arising on account of any error in the Payment Order. (iii) The Customer shall be bound by any Payment Order executed by Federal Bank if Federal Bank has executed the Payment Order in good faith and in compliance with the instructions given by the Customer.
  • The Customer authorizes Federal Bank to act as a PSP and debit customer’s Account(s) as per instructions received by way of Payment Orders. The Customer understands that although multiple bank accounts can be linked with the UPI Facility, debit/credit transactions can be done only from the default account. Customer may select or change the default account before initiating such debit/credit transactions. Each Account that may be linked with the UPI facility can be opened with a separate username.
  • The Customer shall ensure availability of funds in his Account(s) towards the fulfilment of the Payment Order before/at the time of the execution of the Payment Order by Federal Bank. The Customer hereby authorizes Federal Bank to debit the Account(s) of the Customer for any liability incurred by Federal Bank on behalf of the Customer for execution of the instruction issued by the Customer. The Customer understands and agrees that once a fund collection request is accepted, the default account will automatically be credited with such amounts as may be mentioned in the fund collection request. The Customer understands and agrees that such amounts once credited to default account cannot be reversed by the Customer.
  • The Customer agrees that the Payment Order shall become irrevocable when it is executed by Federal Bank.
  • The Customer agrees that he shall not be entitled to make any claim against RBI and/or NPCI in respect to the UPI Facility.
  • The Customer agrees that in the event of any delay in the completion of the funds transfer or any loss on account of error in the execution of the funds transfer pursuant to a Payment Order or on account of error, negligence or fraud on the part of any employee of Federal Bank, Federal Bank’s liability shall be limited to the extent of payment of interest at the Call Money Rate as published by the RBI on a daily basis for any period of delay in the case of delayed payment and refund of the amount together with interest at the Call Money Rate (as on the date of the complaint lodged by the Customer) up to the date of refund.
  • The Customer shall provide correct beneficiary details to Federal Bank at the time of availing the UPI Facility. The Customer shall be solely responsible for entering wrong beneficiary details like incorrect Virtual Payment Address, incorrect Aadhar number or incorrect mobile number, due to which the fund is transferred to an incorrect beneficiary.
  • The Customer shall not hold Federal Bank responsible for any damage, claim, issue arising out of or in connection with any purchase of goods/services from merchants through Payment Orders issued by UPI Facility. The Customer understands and agrees that all such losses, damages and issues shall constitute a claim against such merchants.
  • The Customer agrees that the UPI Facility is offered in line with the RBI’s guidelines on mobile banking which are subject to change from time to time.
  • Customer shall inform Federal Bank immediately of any inquiry, question or issue raised by any authority including but not limited to any statutory authority or official regarding and relating to Federal Bank, as well as expeditiously notify Federal Bank of any show causes, seizure or similar action and provide copies of any notices, memos, correspondences received from such authority. Customer shall not unilaterally file any response / reply to such an authority without the prior approval and vetting by Federal Bank.
  • The Customer shall be solely liable for ensuring availability of sufficient funds in the Account(s) at all times for the purpose of availing the Facility. The Customer agrees that in the event there are insufficient funds in the Account, Federal Bank shall decline the transaction instruction/Payment Order.
  • In the event of change of mobile number used for UPI/Mobile Banking, the customer shall update the new mobile number in the records of the bank to mitigate any risks that may arise in UPI due to the old number being allotted to another individual by the mobile operator. Bank will not be responsible for any loss due to this lapse.

Rights and obligations of FEDERAL Bank

  • Federal Bank shall execute a Payment Order issued and duly authorised by the Customer , unless: (a) the funds available in the Account(s) of the Customer are not adequate or funds are not properly applicable/available to comply with the Payment Order (b) the Payment Order is incomplete or it is not issued in the agreed form, (c) Federal Bank has reason to believe that the Payment Order is issued to carry out an unlawful transaction or (d) the Payment Order cannot be executed under the NPCI UPI System.
  • No Payment Order issued by the Customer shall be binding on Federal Bank until Federal Bank has accepted it.
  • Federal Bank shall, for execution of every Payment Order, be entitled to debit the designated Account(s) of the Customer, with the amount of the funds to be transferred together with charges payable thereon.
  • A duly authenticated record of the transaction after completion of the funds transfer or funds collection or response to a funds collect request will be recorded in the statement of account in the mobile application of Federal Bank. The transaction will also be recorded in the statement of account given to the Customer by the Customer’s bank. The Customer shall, within a period of ten days from the date of receipt of the monthly statement report to Federal Bank any discrepancy in the execution of the Payment Order. The Customer agrees that he shall not be entitled to dispute the correctness of the execution of the Payment Order or the amount debited to his Account(s) if he fails to report the discrepancy within the said period.
  • For providing the UPI Facility to the Customer, Federal Bank shall follow the process prescribed by NPCI in this regard including but not limited to process for settling of timed out transactions within the time limit prescribed by NPCI.


The Customer is responsible for the accuracy and authenticity of the instructions provided to Federal Bank and the same, if it is in the form and manner prescribed by Federal Bank, shall be considered to be sufficient to operate the UPI Facility. Federal Bank shall not be required to independently verify the instructions. Federal Bank has no liability if it does not or is unable to stop or prevent the implementation of any Payment Order issued by the Customer. Once a Payment Order is issued by the Customer the same cannot be subsequently revoked by the Customer.

Federal Bank shall not have any liability or obligation to keep a record of the instructions to provide information to the Customer or for verifying the instructions. Federal Bank may refuse to comply with the instructions without assigning any reason and shall not be under any duty to assess the prudence or otherwise of any instruction. Federal Bank has the right to suspend the transactions with respect to the UPI Facility if it has reason to believe that the Customer’s instructions will lead to or expose the Bank to direct or indirect loss. Federal Bank may require an indemnity from the Customer before continuing to operate the UPI Facility in the customer’s account(s).

All instructions, requests, directives, orders, directions, entered/issued by the Customer, are based upon the Customer’s decisions and are the sole responsibility of the Customer.

Sharing of Information

The Customer irrevocably and unconditionally authorises Federal Bank to access all the Customer’s Account(s) and records for the purpose of providing the UPI Facility. The Customer agrees that Federal Bank and its affiliates (or their contractors) may hold and process its personal information and all other information concerning its Account(s) available in the Bank’s database or otherwise in connection with the UPI Facility as well as for analysis, credit scoring and marketing purposes.

Disclaimer of Liability

Federal Bank does not hold out any warranty and makes no representation about the quality of the UPI Facility provided to the Customer. The Customer agrees and acknowledges that Federal Bank shall not be liable and shall in no way be held responsible for any damages whatsoever whether such damages are direct, indirect, incidental or consequential and irrespective of whether any claim is based on loss of revenue, interruption of business, transaction carried out by the Customer and processed by Federal Bank, information provided or disclosed by Federal Bank regarding Customer’s Account(s) or any loss of any character or nature whatsoever and whether sustained by the Customer or by any other person, in connection with the Customer’s usage of the UPI facility provided by the Bank. While Federal Bank shall endeavour to promptly execute and process the transactions as proposed to be made by the Customer, Federal Bank shall not be responsible for any non-response or delay in responding due to any reason whatsoever, including due to failure of operational systems or any requirement of law. Federal Bank shall not be liable for any loss, claim or damage suffered by the Customer and/or any other third party arising out of or resulting from failure of an UPI transaction on account of time out transaction i.e. where no response is received from NPCI or the beneficiary bank to the transaction request and/or where mobile number or account number of the beneficiary does not exist. Further, Federal Bank shall also not be liable for any loss, damage and/or claim arising out of or resulting from wrong beneficiary details, mobile number and/or account details being provided by the Customer. Neither Federal Bank nor its affiliates, directors, officers and/or agents shall be liable for any unauthorized persons accessing the records or Account(s) or information through the use of UPI Facility and the Customer hereby agrees to fully indemnify and hold Federal Bank, its affiliates, directors and officers harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereof. Federal Bank shall under, no circumstance, be held liable to the Customer if UPI Facility access is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of Federal Bank. Illegal or improper use of the UPI Facility shall render the Customer liable for payment of financial charges (to be decided by Federal Bank) or may result in suspension of the UPI Facility to the Customer. All the records of Federal Bank generated by the transactions arising out of the use of the UPI Facility, including the time the transaction is recorded shall be conclusive proof of the genuineness and accuracy of the transaction. For the protection of both the parties, and as a tool to correct misunderstandings, the Customer understands, agrees and authorises Federal Bank, at the Federal Bank’s discretion, and without further prior notice to the Customer, to monitor and record any or all telephone conversations between the Customer/users and Federal Bank and any of its employees or agents. Federal Bank expressly disclaims all warranties of any kind, whether express or implied or statutory, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose, data accuracy and completeness, and any warranties relating to non-infringement in the UPI Facility.


The Customer agrees, at its own expense, to indemnify, defend and hold harmless Federal Bank, its directors and employees, representatives, agents, and affiliates against any claim, suit, action or other proceeding brought by a third party, to the extent that such claim, suit, action or other proceeding is based on or arises in connection with the use of the UPI Facility with reference to :

  • A violation of the Terms by the Customer;
  • Any deletions, additions, insertions or alterations to, or any unauthorized use of, the UPI Facility by the Customer;
  • Any misrepresentation or breach of representation or warranty made by the Customer contained herein;
  • Any breach of any covenant or obligation to be performed by the Customer hereunder;

The Customer agrees to pay any and all costs, damages and expenses, including, but not limited to, reasonable attorneys’ fees and costs awarded against it or otherwise incurred by or in connection with or arising from any such claim, suit, action or proceeding attributable to any such claim. The Customer hereby agrees that under no circumstances, Federal Bank’s aggregate liability for claims relating to the UPI Facility, whether for breach or in tort including but not limited to negligence shall be limited to the transaction charges/fees or consideration paid by the Customer within the previous twelve (12) months for the UPI Facility, excluding any amount paid towards transactions.


Federal Bank shall be entitled to sell, assign, securitise or transfer Federal Bank’s right and obligations under these Terms and any security in favour of Federal Bank (including all guarantee/s) to any person of Federal Bank’s choice in whole or in part and in such manner and on such terms and conditions as Federal Bank may decide. Any such sale, assignment, securitisation or transfer shall conclusively bind the Customer and all other persons. The Customer, its successors and assigns are bound by these Terms. However, the Customer shall not be entitled to transfer or assign any of its rights and obligations under these Terms.


The Customer may request for termination of the UPI Facility at any time by giving a prior written notice of at least 15 days to Federal Bank. The Customer will remain responsible for all the transactions made through the UPI Facility until the time of such termination. Federal Bank may withdraw or terminate the UPI Facility anytime either entirely or with reference to a specific UPI Facility without assigning any reasons whatsoever. Federal Bank may suspend or terminate the UPI Facility without prior notice if the Customer has breached any of these Terms.

General Conditions

The laws of India shall govern these terms and conditions and/or the operations in the Account(s) maintained with Federal Bank. Any legal action or proceedings arising out of these Terms shall be brought in the courts or tribunals at Ernakulam in India. Federal Bank may, however, in its absolute discretion commence any legal action or proceedings arising out of these Terms in any other court, tribunal or other appropriate forum, and the Customer hereby consents to that jurisdiction. The clause headings in this Terms are only for convenience and do not affect the meaning of the relative clause. Federal Bank may sub-contract and employ agents to carry out any of its obligations hereunder. Federal Bank may transfer or assign its rights and obligations under this contract to any other entity. Federal Bank has the absolute discretion to amend or supplement any of the Terms as stated herein at any time and will endeavour to give prior notice of fifteen days for such changes wherever feasible. By using the new services, the Customer shall be deemed to have accepted the changed terms and conditions. Notices under these Terms may be given in writing by delivering them by hand or on Federal Bank’s website www.federalbank.com or by sending them by post to the last address given by the Customer and in the case of Federal Bank to its corporate office address. In addition, Federal Bank may also publish notices of general nature, which are applicable to all Customers in a newspaper or on its website at www.federalbank.com. Such notices will have the same effect as a notice served individually to each Customer. Notice and instructions will be deemed served 7 days after posting or upon receipt in the case of hand delivery, cable, telex or facsimile. Any provision of these Terms, which is prohibited or unenforceable in any jurisdiction, shall, as to such jurisdiction, be ineffective to the extent of prohibition or unenforceability but shall not invalidate the remaining provisions of these Terms or affect such provision in any other jurisdiction. Federal Bank shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future on the deposits held in the Account(s) to the extent of all outstanding dues, whatsoever, arising as a result of the UPI Facility extended to and/or used by the Customer.